Riv.ai unifies WhatsApp, SMS, RCS, Voice, Email and Chatbots into a single, AI-orchestrated journey so leads never leak and customers never wait.
Riv.ai does not just send messages. It decides which channel, which moment and which tone guided by context, intent and outcome.
Context, urgency, intent and history converge in one decision engine. Riv.ai picks WhatsApp, SMS, RCS, Voice or Email automatically, instantly, optimally.
Auto-prioritise, auto-message, auto-escalate. Turn lead leakage into lead conversion.
AI handles the repetitive. Your team handles the human. Together they handle everything.
Each agent here runs a specific workflow - recovering dues, booking appointments, qualifying leads, or closing sales - in Hindi or English, with no human on the first touch.
Recover abandoned carts with personalised discount incentives, and profile job candidates end-to-end - without a human agent on the first touch.
Calls customers who left items in their cart, offers a personalised discount code on the full cart value, handles price objections with delivery and return policy, and confirms COD availability - in natural Hindi.
Recover abandoned carts with a discount incentive before customers shop elsewhere.
Profiles candidates end-to-end - current role, years of experience, tech stack, recent projects, location preference, CTC, salary expectations, and certifications - then commits to sending curated job matches within 24–48 hours.
Build a complete candidate profile and deliver matched openings without recruiter involvement.
Every channel productised, every productised channel orchestrated by the same AI brain.
Two-way customer journeys, AI-led follow-ups and booking confirmations on the channel customers prefer.
Domestic and international routes with telecom-grade delivery for OTPs, alerts and time-critical nudges.
Verified sender experiences with interactive buttons, carousels and branded media richer than SMS, simpler than apps.
AI calling agents that qualify leads, confirm appointments and recover payments naturally.
Nurture, re-engage and formalise sequenced communication built on the same AI brain as every other channel.
Web and WhatsApp bots that triage 24×7, escalate intelligently and free your humans for the high-value moments.
Built for telecom-grade reliability and AI-native flexibility. Riv.ai sits between your customers and your systems translating every signal into the next best action.
From regulated enterprises to fast-moving operators, Riv.ai is the fabric behind the conversations that move revenue.
“Riv.ai cut our follow-up lag from hours to seconds. The channel selection engine alone has paid for itself three times over in lead recovery.”
“We migrated from four separate vendors to a single Riv.ai stack. Our SMS deliverability climbed 8% and our agents finally have one screen, not seven.”
“Reliable, audit-friendly and surprisingly elegant. Riv.ai feels like an operating system, not a tool exactly what enterprise messaging has been missing.”
“The Human + AI handoff is what sold us. Bots handle 70% of volume, our specialists handle the 30% that actually moves revenue.”
“From RFP to launch in six weeks. The voice AI quoted appointment slots so naturally that our patients did not realise they were speaking to software.”
“A modern platform that respects how enterprises actually operate. Compliance, observability and SLAs all sorted on day one.”
A 30-minute demo. A real-time channel orchestration walkthrough. A plan tailored to your business.